Returns and refunds

Draft policy. Items marked [CONFIRM] need the business owner to confirm before this page is final. Have a qualified adviser review it before relying on it.

Return window

[CONFIRM number of days and conditions].

Items we cannot take back

[CONFIRM, for example opened consumable products for hygiene reasons].

Damaged or wrong items

Contact us with your order reference and photos as soon as you receive the item. [CONFIRM remedy: replacement or refund].

Refunds

[CONFIRM refund method and timeline].